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Trading Terms

Ordering From Thats Charming:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders as soon as possible and we aim to dispatch your order the same day it is placed (weekdays only, orders with cleared payment recieved by 3pm).  Orders with cleared payment recieved after 3pm will be dispached the next working day.  We use Royal Mail first class service and your order for delivery within the UK could arrive the next working day, however, please allow 10 working days for delivery within the UK.  In the rare instance of non-delivery, we provide replacement pending stock availability or alternative item by default or refund if we are unable to fulfil original order or choice of alternative item.

For overseas delivery we use International Signed for Service.  Please allow 15 working days for deliveries to Europe and 17 working days for delivery to rest of world.

These delivery guidelines have been provided by Royal Mail.

We offer next day delivery service, however order and cleared payment need to be recieved by 12 noon at the latest for this to be possible.  This service is only available for delivery on weekdays as there is no Saturday delivery service available.

Unfortunately we are unable to pass to our delivery handlers any specific customer instructions such as "if out leave in porch".

Payment:

We accept payment by PayPal or Nochex, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT PAYMENT IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s.

We also accept bank transfer, however this method can take several days and we are unable to dispatch until cleared payment has cleared our bank account.

We can also accept postal orders and bankers drafts, please contact us for further details.  We do not accept personal cheques.

Returns / Cancelling your order:

If you are not happy with your purchase, please contact us within 7 days of receipt and we will arrange return of the item.  For instances of damage in transit, wrong item sent out or change of mind we will issue a pre-paid envelope.  In instances of customer ordering more than one item for fit, colour matching or if customer orders incorrectly then customer to pay return costs.  In all cases we recommend obtaining and retaining a Certificate of Posting that clearly shows the address the order was returned to and the official issuing Post Office date stamp. This is your proof of return and is available FREE upon request from your local Post Office.  Please do not return goods using Recorded signed for, Tracked or Special Delivery as these items will not reach us and will be returned to the sender address on the reverse.

If you wish to cancel your order after dispatch but before receipt of goods, please either refuse delivery or accept the delivery, do not open, mark it "return to sender" and pop it back into a Royal Mail postbox or hand to counter staff at any Post Office.  We will refund upon receipt.

In instances of damage upon arrival we offer replacement only unless an item is out of stock.  In instances of change of mind we offer refund only.  If alternative goods are required, please order them in the usual way. 

Our customer services dept is open between the hours of 9am and 3pm every weekday except Bank or Public Holidays.  Please email us or use the contact page if you have any queries or questions about any aspects of our products or service.  We aim to respond to any messages during the same, or next open session in accordance with the opening times/days listed above.

You can also send us a TEXT on 07795151574, response times are the same as email and are subject to the same customer services session opening hours/days.

 

This privacy policy sets out how [Thats-Charming.co.uk] uses and protects any information that you give [business name] when you use this website.
[business name] is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

[Thats-Charming.co.uk] may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from [2010].

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used.

This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.