Ordering From Thats Charming: Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. Delivery schedule:
We try to process all orders as soon as possible and we aim to dispatch your order the same day it is placed (weekdays only, orders with cleared payment recieved by 3pm). Orders with cleared payment recieved after 3pm will be dispached the next working day. We use Royal Mail first class service and your order for delivery within the UK could arrive the next working day, however, please allow 15 working days for delivery within the UK. In the rare instance of non-delivery, we provide replacement pending stock availability or alternative item by default or refund if we are unable to fulfil original order or choice of alternative item. For overseas delivery we use International Signed for Service. Please allow 15 working days for deliveries to Europe and 17 working days for delivery to rest of world. These delivery guidelines have been provided by Royal Mail. We offer next day delivery service, however order and cleared payment need to be recieved by 12 noon at the latest for this to be possible. This service is only available for delivery on weekdays as there is no Saturday delivery service available. Unfortunately we are unable to pass to our delivery handlers any specific customer instructions such as "if out leave in porch". Payment: We accept payment by PayPal or Nochex, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT PAYMENT IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s. We also accept bank transfer, however this method can take several days and we are unable to dispatch until cleared payment has cleared our bank account. We can also accept postal orders and bankers drafts, please contact us for further details. We do not accept personal cheques. Returns: If you are not happy with your purchase, please contact us within 7 days of receipt and we will arrange for a return envelope and returns form to be sent to you. In instances of damage upon arrival we offer replacement only unless an item is out of stock. In instances of change of mind we offer refund only. If alternative goods are required, please order them in the usual way.
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